Some of you that follow Demme Learning might have wondered what makes us unique. Of course, we have Math-U-See, a hands-on, mastery-based math curriculum that has been around for 25 years. But did you know that, just in the past year, Demme Learning has introduced a great spelling product called Spelling You See, and a digital app called KinderTown? All these great products are backed by one of our biggest qualities: our customer service and sales people.
As an employee, one thing that I sometimes forget to consider are the people who work for Demme Learning. The unique skills of our customer service representatives continue to expand and grow. Like customer service representatives at any company, they are each trained to answer questions about our products, but the compassion they have for the Demme Learning customer is amazing. They take the time to encourage the parent on the other end of the phone who is at their wit’s end and just needs someone to listen. Even if there is a complaint, there is always compassion and understanding – not what you might expect from your typical publishing company.
Sometimes, when I’m speaking with a salesperson, I feel that they’re mainly concerned about getting the sale. Not our salespeople: they’re trained to care, first and foremost, that you get a curriculum that is useful to you. We’re pretty sure it’ll be our curriculum, but we’ll help you to decide if it really is the right fit. This training is an important part of the sales team. From knowing how to place your student in the program, to understanding how the curriculum works, they are here for you.
Part of our promise of quality products is quality support, so you can reach our customer service representatives through any of our websites with live chat, email, and yes, even a live one-on-one phone call. From upper-level support, which will get to you within 72 hours, if not right away, to a simple question about when your product will arrive, our staff from top to bottom is there for you.
Another unique item about Demme Learning is that it backs up its products with a 100% guarantee. If you use the product and it does not absolutely work for you and your students, we will take it back, no matter what condition. Most publishing companies will charge you a restocking fee or will not take it at all even if you tried it faithfully, and it is not working.
No matter how expansive the company becomes, we’re committed to keeping the personal quality of our customer service. It’s how we plan to build lifelong learners; it’s how we plan to build understanding.